Returns & Exchanges
1. 7-Day Review Period
- FYNE offers a 7-day review period from the date of delivery (including weekends and public holidays).
This is a cooling-off period, not a trial period. - Items may be returned or exchanged if they are unused, unopened, and free from stains or damage.
- If you receive a defective item, please provide clear photos so we can determine whether the issue is related to the product or shipping.
- To request a return, please submit your request within 7 days of receiving your order via the order message section on our website and include the following information:
- Full name
- Order number
- Contact phone number
- Item(s) to be returned
- Reason for return and photos
This is a cooling-off period, not a trial period.
- Full name
- Order number
- Contact phone number
- Item(s) to be returned
- Reason for return and photos
2. Return Policy
- Return Process
- Log in to My Account → Orders → select View → Click [ Request Return], select the item(s), and fill in the return quantity, reason, return method, and refund details, then Submit the request.
- Once submitted, return details will be shown on screen and a confirmation email will be sent to your registered email addres
- 7-Eleven Returns:
- Log in to My Account → Orders → select View → Click [ Request Return], select the item(s), and fill in the return quantity, reason, return method, and refund details, then Submit the request.
- Once submitted, return details will be shown on screen and a confirmation email will be sent to your registered email addres
- 7-Eleven Returns:
- After receiving the return code, please return the item at a 7-Eleven store within 7 days
- Recommended package size:
Total dimensions (L + W + H) ≤ 105 cm
Single side length ≤ 45 c
Suggested size: 45 × 30 × 30 cm
- Important Note
- Partial returns are supported. If the remaining order total (after discounts) falls below the free shipping threshold of NT$2,000, a shipping fee of NT$100 will be deducted from the refund.
- Returns can only be requested for orders marked as Delivered or Picked Up, and within the return period.
- Items must be returned in original condition and original packaging.
- Each order is eligible for one free return. Additional returns will require customers to cover round-trip shipping fees (starting from NT$95).
- Promotional orders are eligible for full-order returns only. Partial returns are not accepted for special promotions. FYNE reserves the right of final interpretation for all promotional activities.
- Contact Us
- Customer Service Hours: Monday–Friday, 9:00–18:00 (excluding public holidays)
- Email : fyneservice@sktextile.com.tw
- Phone : +886-2-2506-3001
- Official LINE: https://lin.ee/1EYBFuy
3. Exchange Policy
- Exchanges are available once per order, limited to the same style and color in a different size.
- Items must be brand new, unused, and free from damage.
- Exchange shipping is free of charge.
- Once an exchange is completed, returns are no longer accepted.
- For exchange assistance, please contact us via our official LINE: https://lin.ee/1EYBFuy
4. Non-Returnable Items
Returns or exchanges will not be accepted under the following conditions:
- Requests made after the 7-day review period
- Items that have been used, washed, or stained (e.g. makeup marks)
- Missing original packaging, tags, accessories, or gifts
- Items with odors (e.g. perfume, smoke) or signs of abnormal wear
- Intimate items (e.g. underwear, leggings, socks)
- Damage caused by improper washing (deformation, color bleeding, shrinkage)
- Damaged or altered packaging
- Removed or cut tags
- Records of excessive or abusive returns
5. Refund Processing
- After the returned items pass inspection, refunds will be processed within 7–14 business days.
- Refunds will be issued to the original payment method. Actual posting time may vary depending on your bank or card issuer.
